Privacy Policy
1. Who we are
Website:
https://rentascooterjoy.com
Business name: RENTA MOTO JOY d.o.o.
Address:
Zrinsko Frankopanska 64, Split, Croatia
Email:
hello@rentascooterjoy.com
Phone:
+385 95 3477 607
2. What personal data we collect
We may collect personal data when you:
fill out a booking or contact form,
contact us by email,
contact us by phone,
contact us by WhatsApp or Viber,
use our website.
The personal data we may collect includes:
name and surname,
email address,
phone number,
rental dates,
preferred scooter model,
message or booking details,
IP address and basic website usage data.
We collect only the information needed to respond to your request, process your booking and provide our scooter rental service.
3. How we use your personal data
We use your personal data to:
respond to your questions,
check scooter availability,
process booking requests,
confirm rental details,
communicate with you before, during and after the rental,
provide customer support,
improve our website and services,
comply with legal obligations.
We do not sell your personal data.
4. Legal basis for processing
We process your personal data based on one or more of the following legal bases:
your consent,
the need to take steps before entering into a rental agreement,
the need to perform a rental agreement,
our legitimate interest in responding to inquiries and improving our service,
our legal obligations.
5. Booking and contact forms
When you send a booking or contact form, we use the information you provide to respond to your request and manage your rental inquiry.
Submitting a form does not automatically confirm a booking. Your booking is confirmed only after we check availability and contact you.
6. WhatsApp, Viber and phone communication
If you contact us by WhatsApp, Viber or phone, we may process the contact details and message content you provide.
These communication services are operated by third parties. Please review their own privacy policies to understand how they process your data.
7. Email communication
If you contact us by email, we will use your email address and message content to respond to your request.
We may keep email communication for business, booking and legal record purposes.
8. Cookies and analytics
Our website may use cookies and similar technologies to improve user experience, remember preferences and understand how visitors use the website.
Cookies are small files stored on your device when you visit a website. Some cookies are necessary for the website to work, while others may be used for analytics or marketing purposes. The European Commission explains that cookies can be used to remember preferences and collect anonymised statistics about website use. :contentReference[oaicite:1]{index=1}
If we use analytics or marketing cookies, they will be used in accordance with applicable privacy and cookie rules.
You can control or delete cookies through your browser settings.
9. Embedded content and third-party links
Our website may include links or embedded content from third-party services, such as Google Maps, WhatsApp, Viber or social media platforms.
These third-party services may collect data according to their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.
10. How long we keep your data
We keep your personal data only for as long as necessary for the purpose for which it was collected.
Booking and communication data may be kept for business, accounting or legal purposes.
If your inquiry does not result in a booking, we may delete or anonymize your data when it is no longer needed.
11. Who we share your data with
We do not sell your personal data.
We may share your data only when necessary with:
website hosting providers,
email service providers,
booking or communication tools,
accounting or legal advisors,
public authorities when legally required.
All third parties are expected to process personal data safely and only for the necessary purpose.
12. Data security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse or disclosure.
However, no website or online communication system can be guaranteed to be completely secure.
13. Your rights
Under applicable data protection rules, you may have the right to:
request access to your personal data,
request correction of inaccurate data,
request deletion of your data,
request restriction of processing,
object to processing,
withdraw consent where processing is based on consent,
request data portability,
lodge a complaint with a supervisory authority.
In Croatia, the supervisory authority for data protection is the Croatian Personal Data Protection Agency (AZOP).
14. How to contact us about privacy
If you have questions about this Privacy Policy or your personal data, contact us at:
Email:
hello@rentascooterjoy.com
Address:
Zrinsko Frankopanska 64, Split, Croatia
Phone:
+385 95 3477 607
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page, with the updated date shown at the top.