Rental Terms
These Rental Terms apply to scooter rentals provided by Joy Scooter Rental Split.
By renting a scooter from Joy, you agree to use the scooter safely, responsibly and according to these terms.
1. Rental location
Scooter pickup and return are arranged at:
Joy Scooter Rental Split
Zrinsko Frankopanska 64, Split, Croatia
Phone: +385 95 3477 607
Email: hello@rentascooterjoy.com
2. Booking
You can request a booking by website form, WhatsApp, Viber, phone or email.
A booking request is not automatically confirmed. Your booking is confirmed only after Joy checks scooter availability and confirms the rental details with you.
3. Rental periods
Joy offers 12-hour, daily and multi-day scooter rental.
Available rental periods and prices may include:
12 hours
1–3 days
5–7 days
7–15 days
Longer rentals on request
The final price and rental period will be confirmed before pickup.
4. What is included
Each rental includes:
2 helmets
Basic insurance
Unlimited kilometers
Basic support during the rental period
Fuel is not included.
5. Fuel policy
The scooter should be returned with the same fuel level as at pickup.
If the scooter is returned with less fuel, an additional charge may apply.
6. Driving licence
The renter must have a valid driving licence for a 125 cc scooter.
The renter is responsible for making sure their licence is valid and accepted in Croatia.
Joy may refuse the rental if the renter does not provide a valid licence or if the licence is not suitable for the rented scooter.
7. ID document
The renter may be asked to provide a valid ID card or passport before the rental starts.
8. Deposit
A security deposit may be required before pickup.
The deposit amount and payment method will be confirmed before the rental starts.
The deposit may be used to cover damage, missing equipment, fuel differences, traffic fines, parking fines, late return or other costs caused during the rental period.
If there are no extra costs, the deposit will be returned according to the agreed payment method and timing.
9. Use of the scooter
The renter agrees to use the scooter carefully and responsibly.
The renter must:
follow Croatian traffic laws,
wear a helmet,
use the scooter only on public roads where scooter use is allowed,
park and lock the scooter safely,
take care of the scooter, keys, documents and helmets,
contact Joy immediately in case of any problem.
The renter must not:
drive under the influence of alcohol or drugs,
drive without a valid licence,
allow another person to drive without approval,
drive off-road,
use the scooter for racing, stunts or dangerous driving,
use the scooter for illegal activity,
carry more people than allowed.
10. Insurance
Basic insurance is included in the rental price.
Damage to the rented scooter may not be fully covered by basic insurance. Depending on the situation, the renter may be responsible for damage, repair costs or other costs caused during the rental period.
Insurance does not apply in situations such as:
driving under the influence of alcohol or drugs,
driving without a valid licence,
reckless or dangerous driving,
allowing an unauthorized person to drive,
not reporting an accident,
leaving the scene of an accident,
breaking these Rental Terms.
11. Damage, loss or theft
The renter is responsible for the scooter and all included equipment during the rental period.
The renter may be charged for:
damage to the scooter,
lost or damaged helmets,
lost keys,
missing documents,
traffic or parking fines,
theft caused by negligence,
other loss connected to the rental.
In case of theft, accident or serious damage, the renter must contact Joy and the police immediately.
12. Accident procedure
In case of an accident, the renter must:
- stop safely,
- contact emergency
- services if needed,
- contact the police when required,
- contact Joy immediately,
- collect details of other parties involved,
- take photos if possible,
- not leave the scene before the situation is properly handled.
A police report may be required for insurance purposes.
13. Breakdown or mechanical issue
If the scooter breaks down or has a mechanical problem, the renter must contact Joy immediately by phone, WhatsApp or Viber.
Joy will provide support and arrange the next steps as soon as possible.
The renter must not repair the scooter without approval.
If the problem was caused by incorrect use, negligence or breaking the rental terms, extra charges may apply.
14. Late return
The scooter must be returned at the agreed date, time and location.
If the renter is late, they must contact Joy as soon as possible.
Late return may include an extra charge, especially if it affects the next booking.
15. Extending the rental
Rental extension is possible only if the scooter is available and Joy confirms the extension.
The renter must contact Joy before the original return time.
Extra rental charges may apply.
16. Riding outside Split
The scooter may be used for rides around Split and nearby destinations such as beaches, Trogir, Klis, Omiš and Makarska.
For longer routes, the renter should inform Joy before the trip.
Joy may restrict some routes or areas for safety, distance, weather or service reasons.
17. Cancellation
If you need to cancel your booking, please contact Joy as soon as possible.
Cancellation terms may depend on the rental date, season, availability and how close the cancellation is to pickup time.
If an advance payment was made, refund conditions will be confirmed at the time of booking or according to the agreed rental terms.
18. Weather
The renter is responsible for deciding whether they feel safe to ride in current weather and traffic conditions.
Joy may refuse or postpone rental if conditions are unsafe.
No refund is guaranteed for unused rental time after pickup, unless otherwise agreed.
19. Personal belongings
Joy is not responsible for loss, theft or damage to the renter’s personal belongings during the rental period.
20. Traffic and parking fines
The renter is responsible for all traffic fines, parking fines, towing costs and other penalties caused during the rental period.
If Joy receives a fine after the rental, the renter may be contacted and charged for the relevant amount.
21. Changes to these Rental Terms
Joy may update these Rental Terms from time to time.
The latest version will always be available on this page.
22. Contact
For questions about rental terms, booking or scooter availability, contact us:
Joy Scooter Rental Split
Zrinsko Frankopanska 64, Split, Croatia
Phone: +385 95 3477 607
Email: hello@rentascooterjoy.com